As we work to coalesce the field of complex care, it is people with complex health and social needs who are best positioned to identify the changes we need: consumer leadership is therefore fundamental to the work of the National Center. In Camden, NJ, we are governed by a Community Advisory Committee and have effected...

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There is growing support that telling personal, deeply human stories is an essential part of creating change. At the same time, storytelling can be resisted as a practice by providers, communications staff, and advocates who often view it as inherently exploitative to already marginalized communities. This webinar delves into a tension often ignored: research shows...

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This article published in the Journal of Nursing Administration, produced by Robert Wood Johnson Foundation, illustrates the impact of consumer engagement in decision making on health and financial outcomes. The research in this publication highlights the quality, safety, cost-effectiveness, and ethics of consumer engagement initiatives and identify promising practices and leadership strategies used by nursing leaders. The...

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