This brief from the Center for Health Care Strategies (CHCS) explores how lay health workers — individuals with lived experience who are hired to support patient needs — are playing a key role in the health care system, in California and around the country. It highlights examples of the value that community health workers and...

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This fact sheet from the Center for Health Care Strategies (CHCS) outlines considerations to guide health care organizations in meaningfully engaging patients and community members around designing and implementing a trauma-informed approach to care. Key considerations include: Incorporate patient and community member feedback early in the process Create a variety of outlets to solicit feedback...

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Read the adapted opening remarks by Kathleen Noonan, CEO of the Camden Coalition for Healthcare Providers, for Putting Care at the Center 2019 in Memphis, TN. Welcome to the fourth Putting Care at the Center conference. We are so excited to be here in Memphis as we work together to build the field of complex...

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By Hannah Mogul-Adlin, Communications Manager As we wrote in the Blueprint for Complex Care, effective complex care must be equitable. This means addressing the consequences of poverty, racism, and other systemic issues by partnering with individuals with complex needs and their communities — both in identifying barriers and in developing solutions.  Two exciting initiatives, one...

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