This brief from Alameda County Care Connect and Bright Research Group details lessons and best practices learned from a pilot complex care intervention for high utilizers of psychiatric emergency services in Alameda County. The pilot convened monthly case conferences with a diverse group of providers from the psychiatric emergency system, County Health Care Service Agency,...
This report from Community Catalyst’s Center for Consumer Engagement in Healthcare Innovation highlights examples of how consumers with complex health and social needs, organized and supported by the Center’s state and local advocacy partners, have shaped policy and practice in delivery reform initiatives. It also provides a framework for understanding consumer impact, including process impacts,...
This toolkit from The Commonwealth Fund and Healthwise includes a series of “personas” for different types of individuals with complex health and social needs, as well as their caregivers. The personas help depict the experiences, motivations, and goals of a group of patients, as well as the barriers they face. Personas included in this toolkit...