This guide from the National Center and the Center for Health and Social Care Integration (CHaSCI) at Rush University Medical Center provides on-the-ground lessons, implications, and strategies for tele-social care for frontline staff in both the medical and social sectors. As part of the transition to telehealth prompted by the COVID-19 pandemic, many institutions also...

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By Amanda Clarke, Director of Programs, California Health Care Safety Net Institute; Zoe So, Program Coordinator, California Health Care Safety Net Institute Community health workers (CHWs) and peer support specialists (peers) are vital members of complex care teams. They draw on their personal experiences and close community ties to develop trusting relationships with clients and...

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By Amanda Clarke, Director of Programs, California Health Care Safety Net Institute; Megan Renfrew, Director of Communications, California Association of Public Hospitals and Health Systems and the California Health Care Safety Net Institute; Zoe So, Program Coordinator, California Health Care Safety Net Institute While community health workers (CHWs) and peers operate under many different job...

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This playbook from Kaiser Permanente provides guidance on caring for patients with social needs within a COVID-19 context. The playbook includes information on how to assess patients’ social needs, connect them to resources to address those needs, and follow up to ensure needs were met and to coordinate care as appropriate. It is intended for...

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