The Better Care Playbook was introduced at the inaugural conference of the National Center for Complex Health and Social Needs. It is a rich resource library on improving care for people with complex health and social needs, created by the Institute for Healthcare Improvement (IHI), along with five major US healthcare foundations: the Commonwealth Fund,...

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The concept of an authentic healing relationship was first identified through consumer interviews conducted by the Camden Coalition of Healthcare Providers in 2013. Individuals with complex health and social needs who had participated in the Camden Coalition’s care management intervention pointed to the strong relationships their Camden Coalition team members had built with them as...

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COACH was pioneered by the Camden Coalition of Healthcare Providers as a framework to build authentic healing relationships with people with complex health and social needs. Each letter in the acronym describes the tools and techniques that care team members can use to work with consumers toward sustained behavior change, and to track progress in...

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