This playbook from Kaiser Permanente provides guidance on caring for patients with social needs within a COVID-19 context. The playbook includes information on how to assess patients’ social needs, connect them to resources to address those needs, and follow up to ensure needs were met and to coordinate care as appropriate. It is intended for frontline staff or other care team members, clinical and non-clinical, performing care coordination, care management, care continuum, or similar functions.

Read the playbook