COACH was pioneered by the Camden Coalition of Healthcare Providers as a framework to build authentic healing relationships with people with complex health and social needs. Each letter in the acronym describes the tools and techniques that care team members can use to work with consumers toward sustained behavior change, and to track progress in supporting individuals to reach their goals.
COACH stands for:
C: Connect tasks with vision and priorities
O: Observe the normal routine
A: Assume a coaching style
C: Create a backwards plan
H: Highlight progress with data
The COACH manual was published jointly by the Camden Coalition of Healthcare Providers and the Children’s Hospital of Philadelphia PolicyLab.