This brief from the National Center for Complex Health and Social Needs and the Kaiser Permanente Institute for Health Policy and Care Management Institute examines the factors that support or hinder the implementation of patient-reported outcome measures (PROMs) in complex care programs. 

The authors found that simply including PROMs in a complex care measurement strategy is not enough to uphold person-centered values. While PROMs are patient-reported by definition, they must be thoughtfully implemented using person-centered principles.

The brief outlines what stakeholders — including clinicians, evaluators, consumer experts, and program administrators — can do to support person-centered measurement in their programs. Case studies provide additional resources for teams looking to implement PROMs and other person-centered measurement strategies.

Read the brief