Date: August 22, 2018

Time: 2:00 pm- 3:00 pm ET

Working with individuals with complex needs has the potential to change lives and provide wellness and self-sufficiency for those who need it most. However, patient-facing staff may encounter circumstances in their work can that result in their own trauma or invoke past personal traumas. Without a thoughtful, trauma-informed approach from all levels of an organization, […]

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Date: July 23, 2018

Time: 3:00 pm- 4:00 pm ET

Consumer narratives and storytelling can spur audiences to organized action and build capacity for advocacy in those sharing their lived experience. These stories can also serve as qualitative data to inform program implementation and support development efforts. While this can be a powerful communications tool, great care should be placed in working with the consumers […]

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Date: June 19, 2018

Time: 2:00 pm- 3:00 pm ET

Peers are vital members of care teams for individuals with complex health and social needs, especially those in treatment for substance use disorders. Join us to hear from Eric Martin, Director of the MetroPlus Association of Addiction Peer Professionals, how to incorporate the expertise of peers into substance use disorder recovery programs.   Office Hours […]

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Date: May 9, 2018

Time: 2:00 pm- 3:00 pm ET

Individuals with complex health and social needs interact with a multitude of systems, with many of those systems delivering duplicative or ineffective care by failing to address the root causes of the presenting issue.

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