This virtual informational session was hosted by Evelyne Kane, the National Consumer Scholars Program Manager, as well as Alayna Tillman and Stephanie Burdick, two of our Consumer Scholar alumni. We welcomed people with lived experience who may be interested in applying to be a Consumer Scholar, as well as staff/providers of complex care organizations who may be interested in referring someone to the program to attend this information session.

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COVID-19 has compounded long-standing economic and health disparities, disproportionately affecting Latinos and other people of color. The CARES Act did not confer equal access to stimulus relief or Medicaid to immigrants who are more vulnerable due to roles in essential jobs. To address these structural inequities, organizations like La Clínica del Pueblo in Washington, D.C. are rapidly transforming services to improve healthcare and social care access.

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In August 2019, Jewish Association Serving the Aging (JASA), a community-based organization, partnered with Healthfirst, a health insurer, to leverage their strengths and data-sharing capacities to deliver a community-based care transitions intervention supporting older adults with complex health and social needs. The intervention addresses the social determinants of health, prevents avoidable hospital admissions, and enables stable home-based functioning through home visits and linkages to community resources and mental health services. Preliminary results from an evaluation led by Healthfirst demonstrate that members who received the care transitions intervention had a 26% lower readmission rate than those who did not.

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Health equity has taken center stage as our society reckons with the fallout of the COVID-19 pandemic. Vitally important to health equity is authentic partnership with people with lived experience, but that can remain an elusive goal in the context of healthcare transformation. Launched in 2017, the Collaborative Improvement and Innovation Network on Children with...

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