Quarantine hotels/motels are a common approach among health and community-based organizations working to protect individuals experiencing homelessness or housing instability during the COVID-19 pandemic. While promising practices are beginning to emerge, these resources are incomplete. Programs that are newer to housing may not be aware of the resources that do exist or how to adapt them to their environment.

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Cross-sector partnerships are more critical than ever as the COVID-19 pandemic threatens the health and broader social systems of communities across the country. This is especially dire for individuals with complex health and social needs who may already have difficulty accessing needed services.

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Every community has been impacted by not only the COVID-19 pandemic itself, but also the pandemic’s effects on the economy and available resources. Rural and frontier environments across the country are not immune to these issues. The pandemic has exacerbated existing barriers to care for individuals with complex needs in these areas including physical distance, limited telephone or internet access, and sparse community resources.

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On April 17, the National Center for Complex Health and Social Needs held the third convening of our community forum series on the impact of the COVID-19 pandemic on complex care. The conversation explored the ways in which this fragmented system is impeding care delivery for complex patients and identified near-term opportunities to address them including solutions that forum participants are finding on the ground to overcome them.

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