The complex care core competencies — the knowledge, skills, and attitudes needed by every complex care practitioner — were released by the National Center for Complex Health and Social Needs in October 2020. The competencies are designed to provide a common standard framework for complex care organizations, programs, and teams across the country.

In the webinar, Meghan Golden and Nichole Mirocha of SIU presented on how they used the core competencies to inform the development of internal student and workforce training for a trauma recovery center. Dayna Fondell of the Camden Coalition of Healthcare Providers reviewed how her team used the complex care core competencies as a framework to develop competencies for substance use disorder navigators.

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Staff from the National Center for Complex Health and Social Needs presented on the Community Ecosystem Learning Collaborative, a 15-month learning collaborative starting April 2021 that will give teams from across the country the opportunity to develop complex care ecosystems in their communities. During this webinar, staff reviewed the learning collaborative’s goals, the request for proposals (RFP), the application, and important dates. Participants also had the opportunity to ask questions.

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Community resource referral platforms have been growing in popularity as a way for healthcare and social sector organizations to coordinate services for individuals with complex needs — a demand that has intensified during the COVID-19 pandemic. Promising practices on how to structure and maintain these tools and workflows are emerging, but organizations seeking to implement these practices must navigate their unique local environment.

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Over the last several months, conversations about diversity and inclusion have become increasingly commonplace. No matter the issue at hand, people with lived experiences understand the challenges and barriers experienced by their communities, and can provide insight into the opportunities to bring about lasting and positive change. While many healthcare and social service professionals support the inclusion of people with lived experience, there are often uncertainties about how to build and maintain authentic, mutually beneficial partnerships. In this Office Hours session, we discussed opportunities for organizations to increase inclusion of people with lived experiences.

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