People with lived experience of complex health and social needs have important insights that are needed to create better systems of care for their communities. Now more than ever, people are using their lived experiences as the impetus to become advocates for change. Advocacy can mean many things, but we define “consumer advocacy” as any activity where people with lived experience work to shape policies and practices on an organizational, local, state, and national level.

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Quarantine hotels/motels have been important models among health and community-based organizations working to protect individuals experiencing homeless or housing instability during the COVID-19 pandemic. The strategies and approaches in communities are now shifting from these urgent and temporary initiatives towards a comprehensive re-housing strategy.

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Quarantine hotels/motels are a common approach among health and community-based organizations working to protect individuals experiencing homelessness or housing instability during the COVID-19 pandemic. While promising practices are beginning to emerge, these resources are incomplete. Programs that are newer to housing may not be aware of the resources that do exist or how to adapt them to their environment.

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Cross-sector partnerships are more critical than ever as the COVID-19 pandemic threatens the health and broader social systems of communities across the country. This is especially dire for individuals with complex health and social needs who may already have difficulty accessing needed services.

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