The Blueprint for Complex Care laid out a number of important opportunities for advancing the field of complex care, including the need for standardized quality measures that can be used to evaluate and demonstrate the impact of complex care programs beyond cost and utilization. As a first step toward this goal, a new report from the Institute for Healthcare Improvement (IHI) and the National Center for Complex Health and Social Needs assesses the current state of complex care measurement and recommends a path forward.

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People with lived experience of complex health and social needs have important insights that are needed to create better systems of care for their communities. Now more than ever, people are using their lived experiences as the impetus to become advocates for change. Advocacy can mean many things, but we define “consumer advocacy” as any activity where people with lived experience work to shape policies and practices on an organizational, local, state, and national level.

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Quarantine hotels/motels have been important models among health and community-based organizations working to protect individuals experiencing homeless or housing instability during the COVID-19 pandemic. The strategies and approaches in communities are now shifting from these urgent and temporary initiatives towards a comprehensive re-housing strategy.

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Quarantine hotels/motels are a common approach among health and community-based organizations working to protect individuals experiencing homelessness or housing instability during the COVID-19 pandemic. While promising practices are beginning to emerge, these resources are incomplete. Programs that are newer to housing may not be aware of the resources that do exist or how to adapt them to their environment.

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