The COVID-19 pandemic has sparked innovation in models of healthcare delivery, including new and expanded use of mobile clinics. As an important part of an integrated care team, mobile clinics can address the complex health and social needs of patients by meeting patients where they are.

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Across the country and in diverse care settings, providers have developed innovative, highly promising strategies for treating patients with complex health and social needs. Unfortunately, most healthcare systems and payment policies do not seamlessly support the necessary infrastructure and partnerships. Therefore, these strategies are difficult to sustain financially, despite evidence demonstrating cost savings and improved patient outcomes. Because each state has different policies regulating funding for this population, there is no single path to sustainability. Providers must be adaptable, able to navigate challenging funding environments, and highly collaborative. 

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The field of complex care is grappling with questions around demonstrating value: beyond cost savings, how can complex care programs prove their impact? The question of which outcomes to measure is particularly important in behavioral health. Few published evaluations of complex care programs address behavioral health outcomes, and common behavioral health outcome measures may not be appropriate for complex care.

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The Front Door Initiative is a grant-funded project at the Allegheny Health Network Jefferson Hospital to address needs related to social determinants of health for patients in the emergency department. In this webinar, panelists from Allegheny Health Network and Cornerstone Care shared how the Front Door Initiative’s process is helping meet the needs of their...

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