Complex care stakeholders across the nation are committed to finding new ways to measure quality and impact of complex care programs, ways that incorporate the holistic goals of caring for individuals with complex health and social needs. The Blueprint for Complex Care and Measuring Complexity, seminal reports in the complex care field, highlighted the need to include consumers in evaluating their own care and to identify metrics besides cost and utilization. Over the last few years, there have been several initiatives that have explored and identified promising practices in complex care measurement.

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The National Center for Complex Health and Social Needs recently released the Complex Care Startup Toolkit. This toolkit contains over 200 tools, templates, and guides to support new and developing complex care teams. The toolkit contains resources from the Camden Coalition of Healthcare Providers and dozens of partner organizations to help new and growing programs with program design, program operations, data & process improvement, team & leadership development, community mapping & collaboration, and communication & growth of success.

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Ahead of its five year anniversary, the Camden Coalition’s National Center for Complex Health and Social Needs partnered with Mathematica to assess how well its programming delivers on its mission. Funded by the Robert Wood Johnson Foundation, the evaluation, and the conversations that flow from it, will inform the next phase of the National Center’s work. This open meeting served as an opportunity for the complex care community to contribute to our collective understanding of needs and opportunities the field of complex care faces and guide the work of the organization tasked with advancing it. 

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Linking young HIV-positive African American and Latino men who have sex with men to medical care, supportive services, and antiretroviral treatment is essential to improving their health outcomes, their quality of life, and their ability to achieve viral suppression. Unfortunately, due to persistent structural and societal inequities, these populations generally fare worse in linkage to HIV care than their non-Hispanic White counterparts. The Illinois Public Health Association’s (IPHA) nationally recognized HIV Care Connect outreach program works to address this critical disparity in linkage to HIV care through a trained team of outreach workers that link marginalized clients who are newly diagnosed with HIV, who have fallen out of HIV care, or who may not know their HIV status, to a broad range of services. 

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