The Better Care Playbook was introduced at the inaugural conference of the National Center for Complex Health and Social Needs. It is a rich resource library on improving care for people with complex health and social needs, created by the Institute for Healthcare Improvement (IHI), along with five major US healthcare foundations: the Commonwealth Fund,...

Read more

COACH was pioneered by the Camden Coalition of Healthcare Providers as a framework to build authentic healing relationships with people with complex health and social needs. Each letter in the acronym describes the tools and techniques that care team members can use to work with consumers toward sustained behavior change, and to track progress in...

Read more