This report and series of case studies from the Center for Consumer Engagement in Health Innovation and the Health Care Transformation Task Force looks at how three organizations meaningfully engage patients, families, and caregivers to improve care. The case studies on Children’s Mercy Kansas City, Hudson River Health Care, and Trinity Health examine: The array of...

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This brief from the Center for Health Care Strategies (CHCS) explores how lay health workers — individuals with lived experience who are hired to support patient needs — are playing a key role in the health care system, in California and around the country. It highlights examples of the value that community health workers and...

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This fact sheet from the Center for Health Care Strategies (CHCS) outlines considerations to guide health care organizations in meaningfully engaging patients and community members around designing and implementing a trauma-informed approach to care. Key considerations include: Incorporate patient and community member feedback early in the process Create a variety of outlets to solicit feedback...

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Safety net providers serve a substantial percentage of low-income individuals in the United States, many of whom have complex health and social needs including trauma, behavioral health conditions, and social determinant factors. As these individuals face serious medical illnesses and become eligible for palliative care, they may find that their care is misaligned with their...

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