For the field of complex care to show its value in improving outcomes and to evaluate programs’ delivery and impact, there is a need to identify and standardize measures that are used for evaluation and quality improvement. One of the recommendations of the Blueprint for Complex Care was to develop standard quality measures for complex...
This report and series of case studies from the Center for Consumer Engagement in Health Innovation and the Health Care Transformation Task Force looks at how three organizations meaningfully engage patients, families, and caregivers to improve care. The case studies on Children’s Mercy Kansas City, Hudson River Health Care, and Trinity Health examine: The array of...
This brief from the Center for Health Care Strategies (CHCS) explores how lay health workers — individuals with lived experience who are hired to support patient needs — are playing a key role in the health care system, in California and around the country. It highlights examples of the value that community health workers and...