By Rebecca Koppel, Program Manager for Field Building & Resources
We know from our local experience in Camden and from listening to our partners around the country that it can be difficult to start a complex care program. We frequently hear questions like: What should a workflow look like? How do I identify a target population and their needs? What should I be measuring and how do I measure it? How can I best train my team?
We are turning to you, the innovators in the field of complex care, to contribute your best, most useful materials to help guide others as they develop their own approaches to serving people with complex needs. The National Center, with support from the Robert Wood Johnson Foundation, is collecting and curating tools and resources into a toolkit for organizations developing and implementing new complex care programs that support individuals with complex health and social needs.
Through the process of developing our Blueprint for Complex Care, we learned that programs serving individuals with complex health and social needs share a set of foundational principles and approaches that differ from traditional healthcare. Because these programs have often worked separately and in their own unique complex care ecosystems, each one developed tools that helped them meet people’s needs, collaborate with partners, and measure their impact. To help new complex care programs avoid reinventing the wheel, we are creating a toolkit of resources from existing programs that newer programs can use and adapt to their community. The toolkit will be launched in the summer of 2020.
Request for contributions
We want to make sure that this toolkit has resources that are most helpful and relevant to the work that you are doing. If you are currently starting a new complex care program, or have experience starting one in the past, let us know: What resources would you like to see in this toolkit? What would be helpful to new programs? What are the tools and resources you wish you had when developing a complex care program? What have you developed that you are proud of and want to share with the field?
Partners are encouraged to answer these questions and send resources by March 31, 2020. If your resources are selected for inclusion in the final toolkit, your organization will be recognized as a toolkit contributor. Please provide resources and feedback here.
If you have tools that were helpful in starting up a program, we are seeking resources in a variety of domains, including:
- Program design (e.g., tools to understand patient population needs, logic models and process maps, legal and business tools)
- Program operations (e.g., patient identification and triage tools, patient intake forms, clinical/operational protocols)
- Data and process improvement (e.g., data to track, data collection and analysis tools)
- Team and leadership development (e.g., tools for recruitment, organizational protocols, and guides to leadership of complex care programs)
- Community mapping and collaboration (e.g., tools to assess the community, convene community stakeholders, and share data)
- Communication and growth of success (e.g., media/publications guide, sustainability resources)