Complex care providers are always on the lookout for better ways to engage patients and partners. The field is perpetually iterating to find creative approaches to close the gap between medicine, behavioral health, and social services that creates barriers to health and well-being for people with complex needs. Many interesting innovations in managing care, using data, and establishing strategic alliances have evolved over time, scaling geographically from local communities and establishing a broader regional and national footprint.
The Camden Coalition and its National Center for Complex Health and Social Needs has partnered with the Better Care Playbook to develop four blog posts and accompanying practical information centered on our organization’s local and national innovations that offer guidance on methods and implementation strategies for serving complex populations. This content will be showcased on the Better Care Playbook and also disseminated widely through our communications channels.
The series includes:
- Part 1: Forging healthcare and social service partnerships through data sharing: The Camden Coalition Health Information Exchange, authored by Natasha Dravid, Dayna Fondell, and Christine McBride, describes the work of the Camden Coalition’s Health Information Exchange (HIE) to expand the boundaries of data-driven care planning and management by building a cross-sector data-sharing relationship with a social service and housing provider organization.
- Part 2: Building shared outcomes with community based organizations: Navigating challenges to address social needs, an interview with Victor Murray, discusses the impetus driving new partnerships between health systems and community-based organizations and the challenges and opportunities to improve access to resources and supports that respond to social needs.
- Part 3: Using asset maps to match community supports for patients with complex care needs: An interview with the Camden Coalition’s Lauran Hardin offers a step-by-step guide to asset mapping as a way to identify community resources to address the mismatch between patient needs and the services available to them.
- Part 4: Our COACHing nature: The Camden Coalition’s approach to patient engagement, by Renee Murray, discusses the concept of authentic healing relationships and a 5-part framework for fostering a stronger connection between provider and patient to increase patient motivation and active self-management around their health and health care needs.
The blog posts will also be distributed to conference attendees at our national conference, Putting Care at the Center 2019. Stop by the Better Care Playbook’s Beehive presentation, hosted by the Institute for Healthcare Improvement and the Center for Health Care Strategies, to learn more!
As part of the partnership, we will also be co-hosting a webinar with the Better Care Playbook: What matters most in driving cross-sector partnerships for complex populations on November 5, 2019 from 3-4pm ET. The webinar will address the positive outcomes that patients with complex care needs experience when health care providers work in tandem with community, government, and other partners. It will focus on building cross-sector and cross-agency partnerships to decrease unnecessary utilization, improve care delivery and stabilize patient health.
This partnership is supported by the 6F Funders Collaborative that includes The Commonwealth Fund, The John A. Hartford Foundation, the Peterson Center on Healthcare, the Robert Wood Johnson Foundation, The SCAN Foundation, and the Milbank Memorial Fund.